Privacy Policy URL: https://www.thinkwafer.com/privacy
1. Introduction
This Privacy Policy describes how ThinkWafer AI Services ("ThinkWafer", "we", "our", or "us") collects, uses, shares, stores, protects, retains, and otherwise processes personal information through https://www.thinkwafer.com and related courses, consultations, forms, communications, and services (the "Platform").
Certain sections of the Platform may be browsed without registration. Our services are primarily offered in India, and personal information is primarily stored and processed in India. By using the Platform or providing information, you acknowledge this Privacy Policy, the Terms and Conditions, and applicable service-specific terms. If you do not agree, do not use the Platform or Services.
2. Information we collect
Depending on how you interact with us, we may collect:
- Name, email address, telephone or WhatsApp number, and enquiry details.
- Billing details and address information where needed for invoicing or compliance.
- Course enrolment, access, progress, assessment, certificate, and support records.
- Transaction details such as amount, date, payment status, and payment reference.
- Information you voluntarily provide through forms, email, WhatsApp, consultations, or support interactions.
- Technical information such as browser type, device information, pages visited, referral source, and website interactions collected through cookies, local storage, or configured analytics tools.
Please do not send passwords, card PINs, UPI PINs, CVVs, net-banking passwords, confidential professional records, health records, or other unnecessary sensitive information through general forms, email, or WhatsApp.
3. Payments
Payments may be processed by an authorised third-party payment provider or received through a business UPI or bank-transfer method communicated by ThinkWafer. A payment provider may collect and process payment information under its own privacy policy and legal obligations. ThinkWafer does not intend to collect or store your UPI PIN, card PIN, CVV, net-banking password, or complete card credentials. We may receive limited transaction information needed to confirm payment, record an instalment, issue an invoice, provide or pause access, handle support, or process an eligible refund under the Refund Policy.
4. How we use personal information
We may use personal information to:
- Respond to enquiries and provide requested information or downloads.
- Process enrolments, payments, invoices, cancellations, and eligible refunds.
- Deliver courses, assessments, certificates, consultations, and support.
- Send service, transaction, course, account, and policy-related communications.
- Send promotional communications where you have consented and provide a way to opt out.
- Improve the Platform, Services, customer experience, and marketing performance.
- Detect, prevent, and investigate fraud, misuse, security incidents, and policy violations.
- Comply with legal, tax, accounting, regulatory, and dispute-resolution obligations.
5. Sharing of information
We may share information only where reasonably necessary with service providers that support our operations, such as payment providers, TrainerCentral or another course-delivery platform, hosting providers, Google services, analytics providers, email providers, communications platforms, and professional advisers.
We may disclose information to government agencies, law-enforcement authorities, courts, or other authorised parties when required by law or when reasonably necessary to respond to lawful requests, enforce our Terms, investigate misuse, or protect the rights, property, safety, and security of ThinkWafer, our users, or others.
Third-party services process information under their own terms and privacy practices. We do not control their independent privacy practices and encourage you to review their policies before providing information directly to them.
6. Cookies, local storage, and analytics
The Website may use essential cookies, local storage, Google Tag Manager, and configured analytics tools to operate features, remember preferences, understand usage, and improve performance. Browser settings may allow you to control certain cookies, although disabling them can affect some Website functions.
7. Security precautions
We use reasonable administrative and technical safeguards to protect personal information against unauthorised access, disclosure, loss, misuse, or alteration. However, internet transmission and electronic storage cannot be guaranteed to be completely secure. You are responsible for protecting your account credentials and promptly reporting suspected misuse.
8. Data deletion and retention
You may request correction, deletion, or other assistance by contacting us using the details below. We may refuse or delay deletion where information is required for an active service, pending refund, grievance, dispute, fraud-prevention purpose, or legal, tax, accounting, or regulatory obligation.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required under applicable law. Information may be anonymised and retained for legitimate analytical or research purposes.
9. Your rights and choices
Subject to applicable law and reasonable identity verification, you may request access to, correction of, updating of, or deletion of personal information held directly by ThinkWafer. You may opt out of promotional communications using an unsubscribe option, by replying to the communication, or by contacting us.
10. Consent and withdrawal
By voluntarily providing personal information, you consent to its collection, use, storage, disclosure, and processing for the purposes described in this Privacy Policy. If you provide information relating to another person, you confirm that you are authorised to do so.
You may withdraw consent by emailing the Grievance Officer with the subject line "Withdrawal of consent for processing personal data". Withdrawal is not retrospective and may limit or prevent a Service where the information is necessary to provide it.
11. Learners under 18
ThinkWafer's programme is intended for adults. A minor may participate only through a parent or legal guardian with appropriate consent and supervision.
12. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our Services, providers, information practices, or legal requirements. Material changes will be published on this page with a revised effective date and may be notified through other appropriate channels.
13. Grievance Officer and contact
For privacy questions, correction or deletion requests, consent withdrawal, or grievances, contact:
Grievance Officer
ThinkWafer AI Services
ThinkWafer AI Services, Flat No. 91, Indira Reddy Nagar Colony, Vattinagulapally, Hyderabad 500075, Ranga Reddy, Telangana, India
Email: hello@thinkwafer.com
Phone: +91 92814 57354
Response hours: Monday to Friday, 9:00 AM to 6:00 PM IST