Refund Policy URL: https://www.thinkwafer.com/refund
1. Scope
This Refund Policy explains how you may request cancellation or a refund for a digital course, programme, consultation, or other service purchased directly from ThinkWafer AI Services through https://www.thinkwafer.com or an authorised payment link.
2. Cancellation and refund request period
A cancellation or refund request must be submitted within 10 calendar days from the purchase date. A request submitted within this period is reviewed under the eligibility conditions below and does not automatically guarantee approval.
3. Digital course refund eligibility
For a finite instalment arrangement, the purchase date is the date on which the first paid instalment is received. Any approved refund is limited to the amount actually received by ThinkWafer at the time the request is reviewed.
A digital course purchase may be eligible for a refund when all of the following apply:
- The request is submitted within 10 calendar days of purchase.
- No more than 20% of the purchased course has been accessed or consumed.
- The final assessment has not been attempted.
- No completion certificate has been issued.
- The account has not been shared, misused, or used to copy or redistribute course material.
4. Consultations and other services
A scheduled consultation or service may be cancelled before delivery, subject to any service-specific conditions disclosed at purchase. Once a consultation, customised session, assessment, implementation activity, or other booked service has been substantially delivered, the amount relating to the delivered portion is ordinarily non-refundable unless applicable law requires otherwise.
5. Duplicate, failed, or incorrect payments
If you believe you were charged more than once, a payment failed but the amount was debited, or an incorrect amount was charged, contact us with the transaction reference and supporting details. We will verify the transaction with the relevant payment provider and take appropriate action.
6. How to request cancellation or a refund
Email hello@thinkwafer.com from the email address used for the purchase and include:
- Your full name and registered email address.
- The course, programme, consultation, or service purchased.
- The purchase date, amount, and payment or transaction reference.
- The reason for the cancellation or refund request.
We may request additional information needed to verify the purchase, usage, service delivery, or payment status.
7. Review and processing time
We will review the request and communicate whether it is approved, rejected, or requires more information. For an approved refund, ThinkWafer will initiate processing within 10 days using the original payment method where reasonably possible. The bank, card network, UPI provider, or other payment provider may require additional time to credit the amount to your account.
8. Non-refundable situations
A request may be declined where:
- It is submitted outside the 10-calendar-day request period.
- More than 20% of a digital course has been accessed or consumed.
- The final assessment has been attempted or a completion certificate has been issued.
- A consultation or other service has already been substantially delivered.
- There is evidence of account sharing, misuse, copying, redistribution, or a policy violation.
- The request concerns a third-party subscription or fee not collected by ThinkWafer.
9. Returns, exchanges, and shipping
ThinkWafer currently sells digital courses and services through this Website. No physical product is shipped under the normal course purchase, so physical return, exchange, packaging, doorstep rejection, and shipping-return procedures do not apply. Delivery of a digital service is confirmed through the registered email address or authorised course platform.
10. Other policies
This Refund Policy should be read with the Terms and Conditions and the Privacy Policy.
11. Contact
ThinkWafer AI Services
ThinkWafer AI Services, Flat No. 91, Indira Reddy Nagar Colony, Vattinagulapally, Hyderabad 500075, Ranga Reddy, Telangana, India
Email: hello@thinkwafer.com
Phone: +91 92814 57354
Response hours: Monday to Friday, 9:00 AM to 6:00 PM IST
This policy does not limit any consumer right that cannot lawfully be excluded or restricted.